Problem Solving - Chris’ background in customer support serves him well which has provided him patience and diagnostic acumen.   Chris enjoys a good problem to solve and is comfortable solving the problem in client facing situations. Chris's approach is to own a problem until completion. He believes real success occurs when partners and clients succeed.

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Customer-Centric - Chris wants to make a difference and to do this he feels a need to connect with the customer to understand their landscape, their perspectives and their pains.  He is an active listener and gains trust quickly with clients.  This approach enables Chris to educate the client, support the client and articulate value for the client.

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Eyes on the Prize – Chris finds validation when deals close, and proof of concepts turn into revenue.  He is adept in understanding the client landscape and prioritizes where his team can win deals.   Ask him about his favourite win.
 

Collaborative with Sales and Customer - Chris loves “whiteboarding” with clients and partners.  He feels exploring in this fashion is the opportunity when he gets the most openness from the client as to their goals, successes, failures, pains and perspectives.  Chris is quick on his feet with responding to difficult questions and turning them into opportunities by looking at the “art of the possible” and alternatives into solving a client problem.  

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Adept at Proof of Concepts -Chris has gone beyond just doing “proof of concepts”, he has built an online course, hands-on-labs, customized demos and even has delivered “edutainment”.  Ask him about the proof of concept that he did in Melbourne Australia.

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Partner Enablement - Chris has supported local and global partners.  He has been involved with  partner enablement that included:  setting expectations, installing complex technology, educating on market landscape, product-use, best practices and finally showing the partners how to generate value from the product.   He has been able to support the partner both in face-to-face situations as well as supporting the partner remotely.